30-day marathon for Effective communication: Day 1 "listening"

Will you join me for 30-day marathon to be an effective communicator?

Day 1: Be a good listener
Your challenge for today is to phone a friend or relative you haven’t seen or spoken to in a while, and then use the conversation as an opportunity to practice your active listening skills. You don’t need to be on the phone for hours, just try a 20-minute catchup. Ask them what they’ve been doing lately and strive to listen attentively.

Tips to be a good listener:

  • Use non-intrusive verbal and non-verbal signals to encourage them to
    keep talking

  • Let them keep going until they run out of steam

  • Do not play the role of armchair psychologist

  • Do not interrupt with unsolicited advice

  • Re-phrase someone else’s words, but don’t parrot them back

  • Check your assumptions

    (reference: 21 Days of Effective Communication, Ian Tuhovsky)